Payments

We accept the following payment methods on our Site:

  • PayPal

When you provide us with your payment information, you authorized our use of and access to the payment instrument you have chosen to use. By providing us with your payment information, you authorize us to charge the amount due to your payment instrument.

If we believe your payment has violated any law or our Terms and Conditions, we reserve the right to cancel or reverse your transaction.

 

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Shipping and Delivery

When you purchase goods or services from our Up A Creek, the items will be delivered through one of the following methods:

  • Flat rate $8 USPS shipping

  • Free shipping for purchases totaling $100 or more.

  • Free pick up in Sweet Home, OR

Delivery will take place as soon as reasonably possible, depending on the delivery method selected. Delivery times may vary due to unforeseen circumstances. Please note that delivery times do not include weekends and statutory holidays.

You will be required to pay delivery charges in addition to the price of the items you purchase where applicable.

If you purchase items from us for delivery to a destination outside the United States, your purchase may be subject to import duties and taxes applied by the destination country. You will be responsible for paying any such duties or taxes. Please contact your local customs office for more information before making a purchase. We are not responsible for the payment of any such duties or taxes and are not liable for any failure by you to pay them.

You are required to provide us with a complete and accurate delivery address, including the name of the recipient. We are not liable for the delivery of your items to the wrong address or wrong person as a result of you providing us with inaccurate or incomplete information.

 

 

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Refunds

Refund requests MUST be made within 3 days of receipt of your order.

We accept refund requests for items or services sold on Up-A-Creek for any of the following reasons:

  • If any item is damaged during shipping

  • If any item is not as advertised

  • If any service is not as agreed upon

 

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Returns

Returns can be made by mail. To return and item or items by mail, contact us via the form on our contact page and let us know why you need to return an item. Provide .jpg picture(s) if possible. You will be provided an address to ship the item to. Your agreed upon shipping costs will be refunded along with your purchase price when the item is received..

If an item is returned for any reason other than listed above, the customer needs to contact the seller for return approval and is wholly responsible for return postage unless otherwise agreed to by the customer and seller.